Tuesday, May 09, 2006

Lucky's Juice Joint is not Lucky or Civilized

Okay, so I'm trying to buy a juice at the place on 11th St and 2nd Av. I've been there before, and they are very aggressive, coming at you and saying, can I help You, can I help You. Now, a juice joint isn't like MickyD's where there are three things on the menu, and they are all the same. There are a slew of options, the menu is long, and you can mix and match.

Aware of all this, I walk in and slink way over to one side. The counter is on both the long and short side of the 25x50 foot space, but I am as far away from either side as I can be, to buy myself time to read the menu. It's Sunday afternoon. I have my sunglasses on. But alas, from 90 degrees on my right comes a voice SIR, CAN I HELP YOU? I stay silent and don't turn. The voice is coming from somewhere out of my life of sight. The voice leans in (how do I know? it's getting louder) SIR SIR - like I've committed some kind of crime and need to be apprehended -- Until finally I say, Do you mind if I read the menu first?

So now here comes the manager running right at me, some 40 year old white guy like myself. GET OUT OF MY STORE- shouting this as he flails his arms - HOW DARE YOU DISRESPECT MY STAFF LIKE THAT!! Have no illusions, this is the man who concocted the "we will confront all our customers in the name of courtesy" strategy. Now, I stay nice and relaxed and go - Babes, I just want a juice you know, do I have to engage in a conversation with someone SHOUTING at me that I can't even see -- but he didn't get the point. He just kept screaming GET OUT OF MY STORE. YOU CAN'T BUY ANYTHING until we were on the sidewalk.

Of course I felt pissy. I just wanted a juice. I tried my best, but I failed. Now I did mention to Mr Manager that I have spent, oh, 5 years in retail sales and 5 years in restaurants and so I understand customer service which clearly he does not. But since he doesn't understand, he didn't understand.

Fast forward to Monday. I'm in room 252 of 60 Centre Street, aka the courthouse, aka the room where Dateline and ABC shoot all their standups, except now it's for the injunction to stop the asshole who owns the building next to ours to not demo the facade elements one week before the building has a Landmarks hearing and I'm talking to Monica, the cute one I've always had a little crush on, she's a designer too, and she goes -Oh, I know exactly which place you're talking about, they make me feel so uncomfortable, I'm so glad I'm not the only one. Which makes me feel vindicated. 100%

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